If you have issues with the main desktop application we suggest clearing the cache and resetting the site data. Step 1. Click the button on the left side of your URL bar and then click Cookies and site data. Step 2.  Click on Manage on device site data. Step 3.  Click the bin icon and […]

The issue was identified on Android GO devices. Follow the steps below to fix this. Open Play Store Search for ‘Nova Launcher’ and install the app Now, goto Settings > Apps and Notifications > Default Apps > Home App and Select Nova7 Restart your phone The Install app option will now appear.  

Sending (SMTP) Mail Server – There are 2 ways to send out emails from Trackplan. Use the Trackplan SMTP outgoing mail server  – this is the default setting.  We use “Sendgrid” for this service. Use your one of your own outgoing SMTP mail servers.    You could also set up one especially for sending out […]

If you have trouble logging into any of our Apps you may need to clear the cache and reset the site settings. Step 1. Open Settings on your mobile device and click on Safari Step 2. Click on Advanced  Step 3. Click on Website Data Step 4. Search for the site you are looking for. […]

If you have trouble logging into any of our Apps you may need to clear the cache and reset the site settings. Step 1. Open Chrome on your mobile device and click the triple dot button in the top right of the screen. Step 2. Select Settings from the dropdown menu. Step 3. Select Site […]