Troubleshooting

Sending Emails from within the Trackplan system

Sending (SMTP) Mail Server – There are 2 ways to send out emails from Trackplan. Use the Trackplan SMTP outgoing mail server  – this is the default setting.  We use “Sendgrid” for this service. Use your one of your own outgoing SMTP mail servers.    You could also set up one especially for sending out […]

Clear & Reset Trackplan App site settings for Apple

If you have trouble logging into any of our Apps you may need to clear the cache and reset the site settings. Step 1. Open Settings on your mobile device and click on Safari Step 2. Click on Advanced  Step 3. Click on Website Data Step 4. Search for the site you are looking for. […]

Clear & Reset Trackplan App site settings for Android

If you have trouble logging into any of our Apps you may need to clear the cache and reset the site settings. Step 1. Open Chrome on your mobile device and click the triple dot button in the top right of the screen. Step 2. Select Settings from the dropdown menu. Step 3. Select Site […]

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