Key Features & Improvements:
- Message Basket – New Messaging module for incoming emails from resources, 3rd party systems and requests.
- Request weblink on new request email to aid better communication on job requests between the request creator and your helpdesk using job notes
- Escalation Rules improvements – new trigger event “Job Complete”, plus form link in escalation email so you can send out satisfaction / feedback forms when a job is complete.
- Job Details page – improved layout.
- New Job Screen features – Site address under site dropdown. Can upload a document. Warning message for user.
- Forms, Data Exports and Reports sent to user’s email.
- Asset status times (previous status and status change dates now added)
